IT Service Liaison Administrator

Emersons 130+ years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as an IT Services Liaison Administrator , you will play a key role in driving continuous improvement initiatives for the Emerson IT services support model. By working in an ITIL-aligned organization, you will develop your technical and customer service skills while also building your experience in ITIL processes.

If this sounds like a perfect fit for you, apply now and join our team in Mandaluyong City, Philippines!

In This Role, Your Responsibilities Will Be:

• Ensure effective coordination of service improvement initiatives and gathering of missing information necessary for the service desk to effectively support IT Services.
• Conduct recurring catch-up calls with IT service owners and application owners to communicate the performance of their service and open relevant discussion points to continuously improve the service delivery.
• Facilitate requirements gathering and user acceptance testing of catalog items in development to ensure they meet customers requirements before deployment to production.
• Facilitate the onboarding of acquisitions or new services to the Service Desk and the ITSM platform, ensuring pertinent requirements are in place to ensure smooth onboarding.
• Monitor and manage the teams support tickets queue, ensuring consumers concerns are properly handled and updated.
• Act as the data steward for foundational data quality pertinent to the effective function of workflow automation and data analysis.
• Support the configuration of various ITSM tool setups like assignment groups, configuration items, routing logics, and catalog items.

Who You Are:

You have a strong drive for results and exhibit passion and enthusiasm to learn and get things done. You can efficiently carry out tasks independently. Youre a proactive self-starter and highly innovative in approaching problem-solving. You can proficiently communicate ideas, identify problems within the team, and propose changes. Youre interpersonally savvy and able to collaborate and work with people at any level.

For This Role, You Will Need:

• Bachelors degree in any IT-related course; experience may be considered in lieu of formal education.
• Relevant work experience in the IT field.
• Excellent communication, presentation, and negotiation skills.
• Knowledge of ServiceNow and Service Desk best practices.
• Knowledge of ITIL Services management methodology.
• Good analytical skills and comfortable formulating insights from data.

Preferred Qualifications that Set You Apart:

• Project Management experience is a plus.

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

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