Service and Product Quality Manager

About the company

Our mission is simple: we introduce craft and delight to everyday eating. We believe that eating well should be easy - that food can taste good, feel good, and not break the bank. We take the best ingredients and turn them into delectable meals customers cant help but eat (like a habit!).

Were one of the first cloud kitchens in Manila and have served 1 M+ meals through digital-only brands - and were only getting started. Were looking for bright, passionate folks to help us change the way Filipinos eat.

What were looking for

• Bachelors degree in Food Science, Culinary Arts, Hotel Management, or a related field.
• 3-5 years of experience in quality control or operations in the food & beverage industry (preferably cloud kitchens, QSR, or hospitality).
• With Prior experience in a multi-brand or multi-location setup.
• Strong understanding of food safety regulations, and HACCP.
• Sharp attention to detail with a strong sense of accountability.
• Excellent communication and team collaboration skills.
• Familiarity with Google Office Suite (Docs, Sheets, Slides, etc.) and/or Microsoft product counterparts. We use a variety of online tools to keep track of our work
• Ability to work in a fast-paced, high-growth environment.

Nice-to-haves:

• Certification in food safety (e.g., Food Safety Compliance Officer certification)

What youll be doing

Quality Assurance:

• Ensure every dish meets our standards — from prep to packaging. You are responsible for setting the bar for appearance, portion, and taste.
• Catch quality gaps, fix them fast, and report them to the operations, training, and R&D teams to allow them to rectify any issues.
• Be in charge of rolling out clear SOPs for food handling, which includes conducting food demos for store team members.
• Conduct regular kitchen audits and make sure were always in line with hygiene and food safety regulations like FSSAI.

Process Improvement:

• Give input for recipe standardization and restaurant systems based on your on-the-ground insights.

Training & Development:

• Coach our kitchen teams to make our food according to standard. That means hands-on training, helping build recipes and manuals, etc.

Reporting:

• Track key metrics — quality scores, complaints, wastage — turn insights into action to drive continuous improvement.

Job Type: Full-time

Pay: Php31,000.00 - Php36,000.00 per month

Benefits:

• Employee discount
• Opportunities for promotion
• Promotion to permanent employee

Schedule:

• 8 hour shift

Supplemental Pay:

• 13th month salary

Ability to commute/relocate:

• Makati: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelors (Required)

Experience:

• Product Quality Management: 3 years (Required)
• Process Improvement: 3 years (Required)

Willingness to travel:

• 100% (Required)

Work Location: In person