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Workplace Engineering Track Engineer

Hexaware | Philippines | PH

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Hexaware with the position of Workplace Engineering Track Engineer - Hexaware which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Workplace Engineering Track Engineer - Hexaware below matches your qualifications.

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Service Desk engineer Job Summary -

  • The role involves handling incoming calls, resolving technical issues, and providing first-line IT support to users, ensuring minimal disruption to business operations.
  • To investigate causes of unexpected server crashes, and service crashes and provide RCA as and when required for hardware failure
  • Accurately log all incidents and service requests in the ticketing system and follow up to ensure timely resolution.
  • Hardware Troubleshooting (Desktop, Laptop, Servers, ticketing Kiosk and Network Devices)
  • OS installation, upgrade and troubleshooting OS Service pacts/Patches installation for Windows and iOS using SCCM/Intune
  • Third parts tools installation as per guidelines and manage Hardware Spare stock
  • Monitor open incidents and requests, keeping users informed of progress and Adhere to service level agreements (SLAs) and performance targets.
  • Assist with onboarding and offboarding of users by setting up accounts, IT Device and access rights.
  • Vendor coordination for the replacement of faulty hardware
  • Create and maintain knowledgebase/SOP and central repository for informations sharing
  • Knowledge and good understanding of Active Directory Tools and objects (policy, trust, FSMO), DNS, DHCP, Windows (x86 & x64) Group policy etc.
  • Knowledge of ITIL framework
  • Knowledge of hardware monitoring tools is an added advantage
  • Minimum 4+ years of experience for Deskside consultant or Service Desk Expert
  • Excellent communication and conversation skills (Verbal and Written - both Dutch or French & English)
  • Should have a great customer handling skills
  • Able to handle unforeseen situations and able to support Oncall when required during site outage
  • This is a onsite role and would require to be working from Office and would be able to perform floor walk and report on daily basis.

Information :

  • Company : Hexaware
  • Position : Workplace Engineering Track Engineer
  • Location : Philippines
  • Country : PH

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Workplace Engineering Track Engineer job info - Hexaware Philippines above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Workplace Engineering Track Engineer job info - Hexaware Philippines in 2025-05-17 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

Next Process

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Post Date : 2025-05-17 | Expired Date : 2025-06-16

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