Affinity Asociate

Willis Towers Watson | Philippines | PH

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Willis Towers Watson with the position of Affinity Asociate - Willis Towers Watson which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Affinity Asociate - Willis Towers Watson below matches your qualifications.

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The Role

  • Managing personal work performance to meet or exceed the assigned target for team monthly performance averages, including: 
  • Number of Affinity calls answered, returned
  • Number of Affinity Emails 
  • Number of GCC IMs
  • Available call hours
  • Deliver successful resolution of client/customer needs using minimal phone re-directs
  • Meet team average available hours to take calls
  • Understand and apply escalation/expediting criteria related to the nature of the work request to ensure timely turn around for clients. For example, expediting the processing of any work stoppage certificates and/or if necessary process requests to ensure timely turn around for clients
  • Maintain communication with IVD Leads, POCs and RMs on any escalations, work stoppage requests or account guidelines that require attention.

The Requirements

  • 4-Year College degree in Business, Management, Finance or equivalent 
  • Minimum of 2 years work experience in Property / Non-Life Insurance required
  • Prior experience in a customer service role preferred
  • Working knowledge of COD, ProofsDirect and ATP with the ability to:
    • Meet minimum 50 calls with Quality Control (QC) score of 95%
    • Meet minimum Quality Assurance (QA) score of 95%
    • Proficiently search in COD, ATP and Cert Portal
  • Must possess excellent Customer Service skills and excellent interpersonal skills
  • Strong conflict resolution skills to positively engage clients in possibly high stress scenarios
  • Effective time management and organizational skills
  • Exceptional oral communication skills 
  • Ability to consistently maintain a positive and professional attitude 
  • Individual that is self-motivated and presents themselves professionally
  • Has good attendance in alignment with WTW attendance policy
  • Ability to communicate well with staff, peers and resources in international and domestic teams, field offices and senior management 
  • Ability to understand, explain to others, and apply in own work written information in work- related documents
  • Strong attention to detail 
  • Ability to maintain focus on delivery of task at hand, despite other interruptions or competing priorities. 
  • Have the ability to understand, analyze, and think critically in situations with little preparation or notice
  • Ability to work effectively under stress and deadlines

WTW is an Equal Opportunity Employer.


Information :

  • Company : Willis Towers Watson
  • Position : Affinity Asociate
  • Location : Philippines
  • Country : PH

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Affinity Asociate job info - Willis Towers Watson Philippines above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Affinity Asociate job info - Willis Towers Watson Philippines in 2025-05-17 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

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Post Date : 2025-05-17 | Expired Date : 2025-06-16

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