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Learning Development Director

Probe CX | Quezon City | PH

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Probe CX with the position of Learning Development Director - Probe CX which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Learning Development Director - Probe CX below matches your qualifications.

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Strategic Planning

  • Develop and execute a comprehensive learning and development strategy aligned with business objectives and call center performance goals.
  • Analyze trends, performance data, and industry benchmarks to identify training needs and recommend innovative solutions.

Program Design & Delivery

  • Design and oversee training programs, including onboarding, leadership development, customer service training, and upskilling for call center agents.
  • Leverage modern learning technologies such as e-learning platforms, microlearning, and blended learning approaches to ensure training effectiveness.
  • Ensure training materials are updated, relevant, and engaging, focusing on soft skills, product knowledge, and process improvements.

Team Leadership

  • Lead, mentor, and develop a team of training specialists, instructional designers, and facilitators.
  • Foster a collaborative and high-performing team environment, ensuring alignment with organizational goals.

Stakeholder Collaboration

  • Partner with operations, HR, quality assurance, and leadership teams to identify skill gaps and create targeted training initiatives.
  • Act as a trusted advisor to senior leadership, providing recommendations on talent development strategies.

Performance Measurement

  • Develop metrics to measure the effectiveness of training programs and their impact on employee performance and business outcomes.
  • Continuously evaluate and improve training initiatives based on feedback and performance results.

Compliance & Standards

  • Ensure all training programs meet legal, regulatory, and organizational compliance requirements.
  • Maintain training documentation and certifications for audit readiness.

Qualifications & Skills

Education & Experience

  • Bachelors degree in Human Resources, Organizational Development, Education, or a related field (Masters degree preferred).
  • Minimum 8-10 years of experience in learning and development, with at least 5 years in a leadership role, preferably in a call center or customer service environment.

Key Competencies

  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Expertise in instructional design, adult learning principles, and training methodologies.
  • Proficiency in learning management systems (LMS) and other training technologies.
  • Analytical mindset with the ability to interpret data and translate it into actionable insights.
  • Change management and project management skills.

Information :

  • Company : Probe CX
  • Position : Learning Development Director
  • Location : Quezon City
  • Country : PH

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Learning Development Director job info - Probe CX Quezon City above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Learning Development Director job info - Probe CX Quezon City in 2025-05-28 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

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Post Date : 2025-05-28 | Expired Date : 2025-06-27

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