Call Center Manager

New York Family Dentistry | Remote in Central Luzon | PH

Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the New York Family Dentistry with the position of Call Center Manager - New York Family Dentistry which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Call Center Manager - New York Family Dentistry below matches your qualifications. Good Luck: D

The ideal office based candidate will be able to manage, monitor, and coordinate the day-to-day operations of the call center, ensure that call center agents…...

Overview:

We are looking for a highly motivated and experienced Call Center Manager to lead our call center team. The ideal office based candidate will be able to manage, monitor, and coordinate the day-to-day operations of the call center, ensure that call center agents provide excellent patient experience, and meet performance and productivity goals.

The Call Center Manager position comes with an attractive salary package and benefits, and an opportunity to work in a dynamic and fast-paced environment with opportunities for growth and advancement.

Skills & Qualifications

  • Strong written and verbal communication skills to effectively relate data to coworkers
  • Excellent critical thinking skills to help solve business problems and make decisions
  • Tendency to pay close attention to small details that could impact results
  • General knowledge of business operations, objectives, strategies, process and information flow
  • Outstanding organizational skills
  • Have a positive and a can-do attitude

Responsibilities include but are not limited to:

  • Plan, organize and manage the daily operations of the call center to ensure that patient experience and performance objectives are achieved.
  • Develop and implement efficient and effective call center policies, procedures and systems
  • Ensure that customer calls are answered in a timely manner and quality service is provided;
  • Listen to calls on a regular basis to identify areas of improvement and ensure that staff is trained accordingly
  • Shepard the development of a call center performance metric-based culture – including the preparation and delivery of daily, weekly, and monthly reports.
  • Hire, train, coach, and develop call center staff to ensure that they have the skills, knowledge and confidence to perform their duties effectively.
  • Monitor and manage call center staff attendance, time and leave.
  • Ensure compliance with Philippines labor laws and regulations
  • Work with other departments to ensure that there is a smooth and seamless patient experience.
Requirements:
  • Bachelors degree in business administration, sales, or related field.
  • At least 10 years of total call center experience, including at least 5 years of experience as a call center manager (or customer service manager or customer support manager).
  • Experience with leading a team of at least 50 employees, with a strong preference for experience with leading a team of 100 employees or more
  • Proven track record of meeting/exceeding performance goals and managing customer service.
  • Have a high speed internet connection and dedicated workspace in order to work from home
  • Knowledge of call center technology and management systems.
  • Healthcare industry experience is a plus, although not required.

Information :

  • Company : New York Family Dentistry
  • Position : Call Center Manager
  • Location : Remote in Central Luzon
  • Country : PH

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Call Center Manager job info - New York Family Dentistry Remote in Central Luzon above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Call Center Manager job info - New York Family Dentistry Remote in Central Luzon in 04-07-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

Next Process

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Post Date : 04-07-2024

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