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ServiceNow System Administrator

Booth & Partners | Makati | PH

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Booth & Partners with the position of ServiceNow System Administrator - Booth & Partners which was opened this.

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Job Description About the Client Spirit specializes in delivering business IT solutions specifically designed for small and medium-sized business organizations. Spirit IT provides a broad range of technical services capable of successfully optimizing customer networks, system servers, and application integration. Key Responsibilities
  • Perform general system administration for the Customer Service Management (CSM),Strategic Portfolio Management (SPM), andSecurity Incident Response (SIR)modules within ServiceNow.
  • Manage and configure Field Services Management (FSM)within ServiceNow, ensuring efficient operations and system optimization.
  • Maintain user accounts, roles, and permissions to ensure appropriate access and security across all ServiceNow modules.
  • Develop and configure business rules, catalogue items, customer portals,contracts, SLAs,and create/maintaindashboardsandreportsto meet business needs.
  • Collaborate with cross-functional teams to troubleshoot system issues, provide system support, and implement enhancements.
  • Create and update ServiceNow service items,catalogue management, and ensure that user requests are handled efficiently.
  • Manage system performance, security, and regular updates/upgrades to the ServiceNow platform, ensuring seamless functionality.
  • Configure and monitor system notifications, workflows, and automated processes to enhance service delivery.
  • Provide support incustomisationand basicServiceNow developmentincluding scripting, workflows, and integration tasks.
  • Collaborate with stakeholders to gather requirements and translate business needs into effective ServiceNow solutions.
  • Perform regular audits and health checks to ensure system compliance and efficiency.
  • Maintain system documentation and procedures related to system administration tasks.
Requirements Key Requirements
  • 5+ years of experience in ServiceNow system administration, working across a variety of ServiceNow modules including CSM, SPM, SIR, and FSM.
  • In-depth knowledge of business rules, catalogue items, customer portals, dashboards, reports, and user access management in ServiceNow.
  • Ability to manage ServiceNow configurations, including fields, workflows, forms, lists, and data.
  • Familiarity with ServiceNow scripting (e.g., JavaScript) for automating tasks and managing workflows.
  • Experience in maintaining ServiceNow reporting, dashboards, and performance metrics.
  • Basic understanding of ServiceNow development practices, including scripting and low-code/no-code customizations.
  • Strong knowledge of ITIL best practices and experience implementing them within ServiceNow.
  • Strong troubleshooting and problem-solving skills.
    • Ability to work in a high-pressure environment, balancing multiple projects simultaneously.
Desirable
  • Exposure to Microsoft Dynamics CRM, Dynamics Finance and Operations, or other products within the Microsoft Dynamics stack.
  • ServiceNow Certified System Administrator (CSA) certification.
  • Experience in integrating ServiceNow with other enterprise systems (e.g., CRM, ERP, etc.).
  • Experience working in Agile or DevOps environments.
Benefits WHAT WE OFFER: ✔ Work-from-home setup ✔ Great Place to Work-Certified Company ✔ Premium HMO ✔ Holistic employee experience ✔ Rewards and incentives ✔ Monthly engagement activities ✔ Career advancement opportunities ✔ Paid referral program

Information :

  • Company : Booth & Partners
  • Position : ServiceNow System Administrator
  • Location : Makati
  • Country : PH

How to Submit an Application:

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Post Date : 2025-03-03 | Expired Date : 2025-04-02

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