Ecommerce Analyst and Webmaster

STEVE252

About Penbrothers

Penbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.

About the Client

The Client is is a distinguished and reputable jeweler specializing in high-quality diamonds, engagement rings, wedding bands, and fine jewelry. With a strong online presence and a commitment to exceptional craftsmanship and customer service, we are looking for a talented and experienced Senior/Head Designer to elevate our brands visual identity across all digital platforms and marketing materials. This is an exciting opportunity to play a key role in shaping our brands aesthetic and driving our online success.

About the Role

As our E-commerce Analyst & Webmaster, you will play a crucial role in ensuring the smooth operation and optimal performance of our client website. You will be responsible for the day-to-day monitoring of website functionality, analyzing key performance indicators (KPIs), and providing actionable insights to improve user experience, drive traffic, and increase online sales. This role requires a blend of analytical skills, a technical understanding of web platforms, and a proactive approach to identifying and implementing improvements.

What youll do

Website Monitoring & Performance:

• Continuously monitor website performance, including site speed, uptime, and functionality.

• Identify and troubleshoot technical issues, escalating them to the development team when necessary.

• Regularly review website analytics (e.g., Google Analytics) to track key metrics such as traffic, bounce rate, conversion rates, and sales data.

E-commerce Analysis & Reporting:

• Analyze website data to identify trends, patterns, and areas for improvement in the customer journey and sales funnel.

• Develop and generate regular performance reports for key stakeholders, highlighting insights and recommendations.

• Monitor and analyze the performance of marketing campaigns and their impact on website traffic and conversions.

• Conduct A/B testing and other experiments to optimize website elements and improve conversion rates.

Strategy Development & Feedback:

• Develop data-driven strategies and recommendations to enhance website performance, user experience, and online sales.

• Provide clear and actionable feedback to the design, development, and marketing teams for website improvements.

• Stay up-to-date with the latest e-commerce trends, best practices, and technologies.

• Analyze competitor websites and identify opportunities for Steven Stone to gain a competitive edge.

General Webmaster Duties:

• Perform basic website updates and content management tasks (training provided on specific platforms).

• Ensure website content is accurate, up-to-date, and consistent with brand guidelines.

• Assist with the implementation of SEO best practices.

• Monitor website security and report any potential vulnerabilities.

• Collaborate with external vendors for specific website-related projects.

What You Bring

• Proven experience (5+ years) in an e-commerce analyst or webmaster role, preferably within an e-commerce environment.

• Strong understanding of website analytics tools, particularly Google Analytics.

• Excellent analytical and problem-solving skills with the ability to interpret data and translate it into actionable insights.

• Familiarity with e-commerce platforms (e.g., Shopify, Magento - specify if applicable).

• Basic understanding of web technologies (HTML, CSS, JavaScript) is an advantage.

• Experience with A/B testing methodologies and tools.

• Strong attention to detail and a commitment to accuracy.

• Excellent communication and presentation skills, with the ability to explain technical concepts to non-technical stakeholders.

• Proactive and self-motivated with a strong sense of ownership.

• Ability to manage multiple tasks and prioritize effectively.

• Fluency in English (written and spoken).

• Based in the Philippines and able to work effectively within the teams time zone (some overlap with UK time may be required).

Hiring Process

We utilize AI tools to enhance our hiring efficiency and ensure a fair evaluation of all candidates. As a result, candidates who passed our initial evaluations should expect an AI Interviewer as a component of our recruitment process. This is supervised by Human Talent Acquisition Experts who will also engage with you throughout your application journey.

What Youll Get

At Penbrothers, we are obsessed with creating positive employee experiences. Here youll find an environment that nurtures learning and provides opportunities for growth. Youll have the opportunity to make an impact on fast-growing startups and dynamic companies.

• Meaningful work & Growth: We take every opportunity to stretch ourselves and deliver an excellent client experience.
• Employee as our biggest asset: We are genuinely invested in our peoples career and welfare.
• Global reach & local impact: Get to work with high-growth startups and dynamic companies from the comfort of your own home.
• Powering global startups: Weve created 1,400 Filipino jobs that empower global start-ups to focus on growth.