Home Based Roofing Customer Service Representative

Number of Openings: 10

Are you a detail-oriented, customer-focused professional with a passion for problem-solving? We are hiring a Home-Based DCX Roofing Support Trainee (CSR) to assist in resolving customer inquiries, managing service requests, and performing administrative duties such as data entry, calendar management, vendor communication, etc. This role offers an exciting opportunity to develop expertise in roofing solutions, collaborate with teams remotely, and enhance customer satisfaction through efficient service and support.

REQUIRED CORE COMPETENCIES

• Detail-oriented & Highly Organized: Ensures accuracy in addressing customer concerns and maintaining documentation while effectively managing multiple requests, prioritizing tasks, and meeting deadlines efficiently.
• Strong Analytical & Problem-Solving Skills: Assesses project scope, materials, and costs with a solid understanding of measurements and estimations while efficiently identifying and resolving customer issues to maintain service quality.
• Strong Communication & Interpersonal Skills: Effectively conveys solutions to customers while remotely collaborating with teams, suppliers, and clients. Builds strong relationships by handling inquiries and scheduling appointments professionally, ensuring excellent customer service.
• Adaptability & Self-Motivation: Thrives in a fast-paced, home-based setting while adjusting to shifting priorities.
• Technical Proficiency: Familiarity with roofing software, estimation tools, CAD, and Excel.

WHAT YOU WILL DO

• Support in analyzing blueprints and technical specifications to understand project requirements.
• Support contract preparation by drafting proposals and agreements for roofing projects.
• Utilize related roofing software & tools to streamline project planning, management, and documentation.
• Generate leads and set appointments for roofing consultations with potential customers.
• Respond to customer inquiries regarding services, pricing, and project timelines via phone, email, or chat.
• Communicate effectively with project managers, suppliers, and clients to ensure seamless coordination.
• Research roofing materials, industry standards, and regulations to stay informed on best practices.
• Develop reports, summaries, and cost breakdowns to assist in project tracking and decision-making.
• Participate in training sessions to enhance roofing estimation, customer service, and project planning expertise.

WHAT WE LOOK FOR

• Education: Associate or bachelors degree in communications, engineering, business management, or a related field.
• Experience: 1-2 years of proven work experience in customer service, construction, real estate, or sales-related roles or related fields. Fresh Graduates from engineering courses are highly encouraged to apply.
• Prior experience in customer service, lead generation, appointment setting, and outbound/inbound calls is ideal.
• Language Proficiency: Strong verbal and written English communication skills.
• Working schedule: Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.
• Technical Skills: Proficiency in Microsoft (e.g., Excel, PowerPoint) and Google applications.
• Basic knowledge of blueprint reading and construction software is an advantage.
• Has exposure to CRM tools for lead management and follow-ups.
• Familiarity with estimation software (e.g., Xactimate, Hover, AccuLynx) is a plus.
• Industry-Specific Software/Knowledge: Preferably experienced in the BPO / Real Estate industry.

WHAT WE OFFER

• Salary Range: PHP 22,000 - 27,500.00
• Industry: Roofing and Construction Industry
• Job Type: Full-time
• Work Shift: Training: 2:00 AM CST - 11:00 AM CST | Post-training: 8:00 AM - 5:00 PM CST (USA)
• Workdays: Monday through Friday (USA)

BENEFITS OF WORKING WITH US

• Industry-leading salary packages
• Permanent work-from-home setup
• Company equipment provided
• Internet stipends upon regularization
• HMO Coverage
• PTO credits and service incentive leaves
• Major spring and winter company live events
• Monthly employee appreciation virtual events
• Company-provided career skills training courses
• A company culture focused on your personal and professional growth

WHO WE ARE

DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams.

At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members.

If you are looking for a company that values growth and strongly emphasizes its people-centered culture, DCX is the place for you. As we say around here, LETS GROW!

If you like wild growth and working with happy, enthusiastic over-achievers, youll enjoy your career with us!

Job Types: Full-time, Permanent

Pay: Php22,000.00 - Php27,500.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• Paid training
• Work from home

Schedule:

• 8 hour shift
• Evening shift

Supplemental Pay:

• 13th month salary
• Performance bonus

Work Location: Remote