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Technical Support Specialist (Tier 2)

Penbrothers | Remote in Mandaluyong | PH

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Penbrothers with the position of Technical Support Specialist (Tier 2) - Penbrothers which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Technical Support Specialist (Tier 2) - Penbrothers below matches your qualifications.

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About Penbrothers

Penbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.

About the Client

Our client is a pioneer in transforming software solutions for commercial contractors. Their mission is to streamline operations and empower businesses to thrive. Theyre on the search for a talented Technical Support Specialist (Tier 2) to join their innovative team. If youre passionate about delivering top-notch customer service, thrive in a dynamic environment, and bring expertise in escalation processes and ticketing systems, they want you on board.

About the Role

  • As a Technical Support Specialist (Tier 2), youll be instrumental in ensuring that customers receive exceptional support for a suite of software products. Your role will involve resolving intricate technical issues, providing comprehensive troubleshooting assistance, and collaborating closely with cross-functional teams to deliver prompt solutions.

What youll do

  • Provide advanced technical support to customers via email, phone, or chat channels.

  • Troubleshoot and resolve escalated technical issues related to our software products.

  • Analyze and diagnose complex software problems, identifying root causes and implementing effective solutions.

  • Collaborate with Tier 1 support team members to escalate and prioritize issues as needed.

  • Document support interactions, solutions, and troubleshooting steps in our CRM system.

  • Communicate effectively with customers to ensure a positive support experience and customer satisfaction.

  • Work closely with the product development and quality assurance teams to report bugs and provide feedback for product improvement.

  • Stay up-to-date on product features, enhancements, and industry trends to provide accurate and relevant support.

What You Bring

  • Bachelors degree in Computer Science or related field.

  • Minimum of 1-2 years of experience as Tier 2 or L2 Technical Support for accounting, payroll, or other finance-related software or applications.

  • Excellent problem-solving and analytical abilities.

  • Ability to work independently and collaboratively.

  • Strong communication and interpersonal skills.

  • Willingness and ability to work on night shift following US business hours.


Information :

  • Company : Penbrothers
  • Position : Technical Support Specialist (Tier 2)
  • Location : Remote in Mandaluyong
  • Country : PH

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Technical Support Specialist (Tier 2) job info - Penbrothers Remote in Mandaluyong above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Technical Support Specialist (Tier 2) job info - Penbrothers Remote in Mandaluyong in 2025-05-02 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

Next Process

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Post Date : 2025-05-02 | Expired Date : 2025-06-01

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