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Service Desk Agent - Level 1

HireArchi | Manila, Metro Manila | PH

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the HireArchi with the position of Service Desk Agent - Level 1 - HireArchi which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Service Desk Agent - Level 1 - HireArchi below matches your qualifications.

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Employer: An MSP company located in Burbank, California, USA Work Setup: Remote Working schedule: Thursday to Monday OR Friday to Tuesday, 10:00 am 7:00 pm Manila Time Salary: $1,200 - $1,300 monthly Benefits: 13th Month Pay HMO & Govt. Contribution Allowance on top of the salary (After a 90-day probationary period) Personal Time Off (After a 90-day probationary period) Client Overview: Our client is an Information Technology and Services organization that specializes in providing on-site computer support solutions for a wide range of corporate clients (including enterprise, medium, and small businesses). Based in Southern California, it has regional offices across the United

States. Requirements: Strong Customer Service SkillsExcellent oral/written communication skills

Through understanding of computers (both Windows & MAC OSX preferred)Experience with email systems and basic understanding of Active Directory & Network troubleshooting is required

Support of enterprise applications (proprietary or otherwise) is desired

One years experience working on a help desk is required Duties & Responsibilities: Process incidents and requests via telephone and email

Troubleshoot and resolve issues on the initial call when possible, utilizing the internal knowledge base, experience, and team resources

Monitor the unassigned ticket queue and follow up on assigned tickets every 24 hours

Identify and escalate tickets to TTI management or appropriate support groups when needed

Document issues and troubleshooting steps concisely in the ticketing system

Follow up on open issues with escalation groups to provide updates to the customer

Basic support and troubleshooting such as password resets, printer configurations, break/fix instructions, ticket routing, and escalation to Level 2 and Level 3 support groups

Familiarity with common software installations (i.e. Microsoft Office, Adobe Creative Cloud, etc.) and successfully following documented steps

Analyze information about the users issues and determine the best way to resolve these issues

Provide support on Level 2 and Level 3 issues where configuration solutions have already been documented Technology knowledge and support experience required: High Proficiency in providing support and troubleshooting Windows 10 and Mac OSXMicrosoft 365: Active Directory, Outlook, Excel, WordITSM Ticketing System: ServiceNow, ConnectwiseCollaboration Tools: Teams, Slack, or ZoomContact Center / Call Center VOIP: 8x8, Cisco, Mitel A plus to have knowledge and support experience with: Microsoft 365 Admin CenterAzure Active DirectoryExchange Admin CenterEndpoint Manager Admin CenterJAMF


Information :

  • Company : HireArchi
  • Position : Service Desk Agent - Level 1
  • Location : Manila, Metro Manila
  • Country : PH

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Service Desk Agent - Level 1 job info - HireArchi Manila, Metro Manila above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Service Desk Agent - Level 1 job info - HireArchi Manila, Metro Manila in 2025-06-16 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

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Post Date : 2025-06-16 | Expired Date : 2025-07-16

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